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Delivery information

We aim to dispatch your order for Culture Collections products within five working days of receipt of your fully completed order. Where items are not in stock, and in other certain circumstances, the delivery time from receipt of order will be extended and customers will be informed.

 

Method of delivery

UK and mainland Europe

Orders are delivered by courier directly to the customer-specified address. Customers are notified of dispatch by email, if requested at time order was placed.

Rest of world

Orders are delivered directly to the customer's delivery address, or by airfreight to the nearest customs clearing airport. Please specify your preference when placing an order. Customers are provided the necessary information (e.g. airway bill number, flight details and/or courier tracking number)  via email to enable arranging timely collection of the order from customs.

Numerous restrictions and regulations govern the international transport of cell lines. We strive to dispatch all orders without delay using our approved couriers/freighters. We cannot be held responsible for failure of packages to clear customs, this process is out of our control and may require input from the customer, however we will do all we can to help facilitate this.

All Non-UK Orders Requiring a CITES Export Permit

If your order requires a CITES export permit it will be sent by airfreight (not by door-to-door courier) to the nearest customs clearing airport. This means that you will need to arrange to collect your order from the airport. You will be notified with the necessary information, e.g. airway bill number and flight details, to enable you to arrange timely collection of your order from customs. You may find it beneficial to engage a customs clearing agent to aid clearance through customs. See import and export requirements for more detail.

 

Estimated dispatch times

Cell lines - estimated dispatch times

Product

Estimated Dispatch Times (Receipt of order to dispatch)

 

UK

Europe

Rest of World

Frozen cell lines

DNA/RNA

cDNA

Growing cell culture1

3-5 working days

5-10 working days

10-15 working days 

1-3 weeks 

3-5 working days

5-10 working days

10-15 working days 

1-3 weeks 

5-7 working days2

10-15 working days2

15-20 working days2

N/A

iPSC3

3-5 working days

3-5 working days

5-7 working days2

1Growing cell cultures are dispatched as soon as possible, depending on the growth rate of the ordered cell line

2Customers in the USA, Japan and Australia should contact their local distributors

3HipSci collection havs specific release conditions. Please see the individual product page for more information.

 

Bacteria - estimated dispatch times

Product

Estimated Dispatch Times (Receipt of order to dispatch)

 

UK

Europe

Rest of World

Bacteria

2-4 working days

2-4 working days

2-4 working days

Bacteria DNA

3-5 working days

3-5 working days

3-5 working days

Cat A (e.g. BSL Level 3) 

Up to 6 weeks 

Up to 6 weeks 

Up to 6 weeks 

 

Viruses - estimated dispatch times

Product

Estimated Dispatch Times (Receipt of order to dispatch)

 

UK

Europe

Rest of World

Viruses

3-5 working days

3-5 working days

3-5 working days

Virus DNA/RNA1

15 working days

15 working days

15 working days

LENTICULE discs

3-5 working days

3-5 working days

3-5 working days

Cat A (e.g. BSL Level 3) 

Up to 6 weeks 

Up to 6 weeks 

Up to 6 weeks 

1NCPV nucleic acids are a made to order product and require a minimum of 15 days for production.

 

Fungi - estimated dispatch times

Product

Estimated Dispatch Times (Receipt of order to dispatch)

 

UK

Europe

Rest of World

Fungi ampoules 

2-4 working days

2-4 working days

2-4 working days

Fungi slope cultures 

2-4 working days

2-4 working days

2-4 working days

Fungi panel (Cofun) 

2-4 working days

2-4 working days

2-4 working days

 

Delivery charges

Find out what delivery charges are best suited for your product and region

 

Incoterms

As an exporter, Culture Collections needs to make sure shipping and delivery responsibilities are written down and clearly understood. Using international commercial terms (known as incoterms), learn more about incoterms.

 

Ordering Information

Find the essential ordering information for your culture collections product.

Arab Certificate of Origin Algeria, Bahrain, Djobouti, Iraq, Jordan, Kuwait, Lebanon, Libya, Maruitania, Morocco, Oman, Qatar, Saudi Arabia, Somalia, Sudan, Syria, Tunisia, UAE, Yemen

Europe  Aland Islands, Albania, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar , Greece, Greenland, Guernsey, Holy See (Vatican City State), Hungary, Iceland, Ireland, Italy, Jersey, Liechtenstein, Lithuania, Luxembourg, Macedonia, Republic of, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey

EUR1 Antigua and Barbuda, Bahamas, Barbados, Belize, Chile, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Eswanti (formerly Swaziland), Faroe Islands, Fiji, Georgia, Grenada, Guatemala, Guyana, Honduras, Iceland, Israel, Ivory Cost, Jamaica, Jordan, Kenya, Kosovo, Lebanon, Lesotho, Liechtenstein, Mauritius, Morocco, Mozambique, Namibia, Nicaragua, North Macedonia, Norway, Palestine, Panama, Papua New Guinea, Peru, Saint Christopher and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Seychelles, South Africa, Switzerland, Trinidad and Tobago, Tunisia, Ukraine, Vietnam, Zimbabwe

Rest of World Algeria, Afghanistan, Algeria, American Samoa, Angola, Anguilla, Armenia, Aruba, Azerbaijan, Bahrain, Bangladesh, Belarus, Benin, Burmuda, Bhutan, Botswana, Bouvet Island, British Indian Ocean Territory, Brunei Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central  African Republic, Chad, China, Colombia, Congo (Brazzaville), Congo, (Kinshasa), Costa Rica, Côte d'Ivoire, Cuba, Djibouti, Dominica, Dominican Republic, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Faroe Islands, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Haiti, Heard and Mcdonald Islands, Honduras, Hong Kong, SAR China, India, Indonesia, Iran, Islamic Republic of Iraq, Israel, Jamaica, Jordan, Kazakhstan, Kenya, Korea (North), Korea (South), Kuwait, Kyrgyzstan, Lao PDR, Latvia, Lebanon, Lesotho, Liberia, Libya, Macao, SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania,  Mauritius, Mayotte, Mexico, Federated States of Micronesia, Moldova, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nepal, Netherlands Antilles, Nicaragua, Niger, Nigeria, Norfolk Island, Northern Mariana Islands, Oman, Pakistan, Palau, Palestinian Territory, Panama, Philippines, Puerto Rico, Qatar,  Russian Federation, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent  and Grenadines, Saint-Barthélemy, Saint-Martin (French part), Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Somalia,  South Africa, South Georgia and the South Sandwich Islands, South Sudan, Sri Lanka, Sudan, Svalbard and Jan Mayen Islands, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tunisia,  Turkmenistan, Turks and Caicos Islands, UAE, Uganda, Ukraine, United Arab Emirates, US Minor Outlying Islands, Uzbekistan, Viet Nam,  US Virgin Islands, Western Sahara, Yemen, Zambia, Zimbabwe

Rest of World 2 Antarctica, Antigua & Barbuda, Argentina, Australia, Bahamas, Barbados, Belize, Bolivia, Brazil, British Virgin Islands, Chile, Christmas Island, Cocos (Keeling) Islands, Cook Islands, Dominica, Dominican Republic, Ecuador, Falkland Islands (Malvinas), Fiji, French Guiana, Grenada, Guyana, Haiti, Jamaica, Japan, Kiribati, Nauru, New Caledonia, New Zealand, Niue , Papua New Guinea, Paraguay, Peru, Pitcairn, Réunion, Saint Christopher & Nevis, Saint Lucia, Solomon Islands, Suriname, Tokelau, Tonga, Trinidad & Tobago, Tuvalu, Uruguay, Vanuatu, Venezuela (Bolivarian Republic), Wallis and Futuna Islands, Western Samoa

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